Privacy Policy
Last updated: 30th December, 2025
NDIS360 (“we”, “our”, “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and software platform (“Services”).
This policy has been designed with consideration for NDIS providers, participants, and support workers, and aligns with Australian privacy principles.
1. Information We Collect
We collect information necessary to provide our Services effectively.
a) Information You Provide
This may include:
- Business and contact details of NDIS providers
- Participant information entered by providers
- Support worker and employee details
- Rostering, shift, and support coordination data
- Case notes, incident reports, and compliance records
- Invoicing and claims-related information
b) Automatically Collected Information
- Login activity
- Usage data
- Device and browser information
- IP address (for security and auditing purposes)
2. Use of Artificial Intelligence (AI)
NDIS360 uses AI features to assist with:
- Drafting and structuring case notes
- Improving administrative efficiency
- Supporting consistent documentation
Important:
- AI-generated content is assistance only
- Final responsibility for accuracy, compliance, and approval remains with the provider
- AI does not make decisions on behalf of participants or providers
AI outputs are generated based on data entered into the system and are not shared with third parties for training purposes.
3. How We Use Your Information
We use collected information to:
- Provide and operate the NDIS360 platform
- Enable shift rostering and support coordination
- Generate case notes and compliance records
- Process invoices and PRODA-related workflows
- Improve platform functionality and security
- Provide customer support and system notifications
We do not sell or rent personal data.
4. Data Storage & Security
We take data security seriously.
- All sensitive data is encrypted at rest and in transit
- Data is stored using secure, S3-compatible object storage
- Access is restricted based on user roles and permissions
- Regular security monitoring and updates are applied
Despite strong safeguards, no system can be guaranteed 100% secure. Users are responsible for maintaining secure passwords and access controls.
5. Data Location
Data may be stored on secure servers located in Australia or other compliant jurisdictions. We ensure appropriate safeguards are in place to protect data in accordance with Australian privacy laws.
6. Access & Control
NDIS providers control:
- What participant data is entered
- Which employees can access specific information
- What data is shared with support workers through the mobile app
You may request access, correction, or deletion of your data by contacting us.
7. Sharing of Information
We only share information:
- With service providers required to operate the platform (e.g. hosting, infrastructure)
- When legally required (e.g. regulatory obligations)
- With your explicit consent
We never share participant or provider data for marketing purposes.
8. Cookies & Tracking
Our website may use cookies for:
- Authentication
- Performance monitoring
- Improving user experience
You can manage cookies through your browser settings.
9. Data Retention
We retain data only for as long as necessary to:
- Provide the Services
- Meet legal and compliance obligations
- Support audits and reporting
Upon account termination, data can be exported or deleted upon request, subject to legal requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated date.
11. Contact Us
If you have questions about this Privacy Policy, contact:
NDIS360
Email: support@ndis360.com.au
📄 Terms & Conditions – NDIS360
Last updated: 30th December, 2025
These Terms & Conditions govern your use of the NDIS360 platform.
By accessing or using our Services, you agree to these terms.
1. Use of the Platform
- NDIS360 is provided for NDIS providers and their authorised users
- You agree to use the platform lawfully and responsibly
- You are responsible for all activity under your account
2. User Responsibilities
You agree to:
- Provide accurate and lawful information
- Maintain confidentiality of login credentials
- Ensure compliance with NDIS rules and obligations
- Review and approve all AI-generated content before use
NDIS360 does not replace professional, legal, or compliance advice.
3. AI Features Disclaimer
- AI-generated case notes and content are assistive only
- Users must verify accuracy and appropriateness
- NDIS360 is not responsible for decisions made based on AI output
4. Data Ownership
- You retain ownership of all data entered into the platform
- NDIS360 does not claim ownership over participant or provider data
5. Availability & Support
- We aim to provide reliable access but do not guarantee uninterrupted service
- Maintenance or updates may occur periodically
- Support is provided as per your subscription plan
6. Limitation of Liability
To the extent permitted by law:
- NDIS360 is not liable for indirect or consequential losses
- We are not responsible for compliance breaches caused by incorrect data entry or misuse of the platform
7. Termination
We may suspend or terminate access if:
- These terms are breached
- The platform is misused
- Required fees are not paid
Upon termination, data access and retention will follow our Privacy Policy.
8. Changes to Terms
We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the updated terms.
9. Governing Law
These terms are governed by the laws of Victoria, Australia.
10. Contact
For questions regarding these Terms:
NDIS360
Email: support@ndis360.com.au